FAQ

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Email: info@firstclasscleaningco.co.uk

DOMESTIC CLEANING QUESTIONS ?

Q.      Am I tied into a contract?


No absolutely not, you can cancel at anytime but as a courtesy to our cleaning team we would appreciate as much notice as possible should you wish to cancel. This allows us to make plans for any new clients wishing to get started.




Q.   Do I need to be home?


That's entirely your choice, but it's not a requirement.  Most of our clients give us a spare key which allows them the flexibility to be out of the home whilst the cleaner is working their magic. 



Q. What happens when I'm on holiday?


Your cleaner is more than happy to clean your home when you're away.  The great thing about that is, all your housework will be upto date for you returning which means you just need to worry about the holiday washing. Plus it's a great opportunity to get those little extras done like the inside windows, dusting blinds and washing doors.


Otherwise, you can provide us with 4 weeks notice of your holiday and we will hold your space free of charge for a maximum of 2 weeks.  You can do this for a total of 4 weeks in the year.  Any more than 4 weeks in a 12 month rolling period we will kindly ask for half payment in order to continue securing your space when you're on holiday. Bare in mind your cleaner depends on you for a regular income.



Q. What if my cleaner is sick or on holiday?


If your cleaner is on holiday then we will do our very best to provide you with a replacement cleaner, although this is not always possible and the cover we provide may be on a different day and time from your regular cleaning slot.  You also have the option to place your clean on hold at no charge whilst your cleaner is on holiday.


If your cleaner is sick and unable to attend then we will provide you with as much notice as possible. (Please ensure you are registered for our text service). You will not be asked to pay if we cancel your clean.  We will do our best to arrange cover, squeeze you in for another day or reschdeule when your cleaner is feeling better.



Q. Do you provide cleaning products?


The cleaner will use your own cleaning materials and products but don't worry if you haven't got everything they need because they will bring their own little bag of goodies along with them just incase.  It helps if you have all the basics like a floor brush, hoover, mop/bucket and cloths.  If you want us to supply the products then please just ask. Please note this will incur an additional charge.



Q. How do I pay?


By bank transfer on the day of your clean.  We will provide you with all the details you need to get set up.  We will only accept cash payments if paying online is going to cause you problems.  Should you require a fully detailed invoice then we are more than happy to provide this at your request. 


Please note that failure to pay on time may result in any further work being cancelled without notice.



Q. Can you provide references?


Yes of course and we are more than happy for you to reach out to any of our regular clients for feedback. Please just ask and we will provide client contact details with their approval. 

All our cleaners are vetted, trained, insured and assessed by management on a regualr basis.

Client feedback is encouraged on all occassions and we always aim to deliver First Class Service.








Copyright 2019 @First Class Cleaning Group Ltd . All Rights Reserved


SC649116


2 Calderbank Terrace

Motherwell, ML1 1LW


E: info@firstclasscleaningco.co.uk

M: 07732887762